People who use Health and Social Care services can find it difficult to know where to turn when they need help and professional referrers face a number of statutory duties and demands, for this reason it’s essential that everyone can be confident of making the right decisions and arranging the right support quickly and easily.
Advocacy in Lancashire streamlines delivery by making it easier to get information on all types of advocacy, dealing with low-level advocacy needs separately, and putting all specialist advocacy with one team. The service offers a single point of contact with a triage service on first contact, providing information and guidance on the appropriate support available depending on your situation and needs.
When you receive advocacy support our highly trained independent advocates can support you to make your views and wishes known when you are dealing with health and social care professionals. That support could include finding information, understanding your rights, writing letters for you or coming to meetings with you and speaking on your behalf.If advocacy support is not appropriate, we will help you to find another service to work with you.
As well as providing the single point of contact service, n|compass also provide low-level advocacy support for people accessing health and social care services who are resident in Lancashire. The single point of contact also handles referrals for all specialist or statutory advocacy for Lancashire residents including Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Care Act advocacy, Relevant Person’s Representatives (RPR), Deprivation of Liberty Safeguards (DOLS), NHS Complaints and Social Care complaints.
The single point of contact will automatically pass all referral information to the Lancashire countywide specialist provider, Advocacy Focus: Referrers and people who use services will only have to “tell their story once” And the single point of contact will help you work out the type of advocacy you need.
To discuss your situation and if advocacy is appropriate please ring 033000 222 00.
Ncompass also provide advocacy for Blackburn with Darwen and can be contacted on the same number or by email at firstname.lastname@example.org